Privacy Policy

1. Introduction

Marigold House ("we", "us", "our") is committed to protecting the personal information of people who enquire about or attend our property literacy programmes. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our website and our in-person programmes held at Jalan Gasing 34, 46000 Petaling Jaya, Selangor, Malaysia.

By using our website or submitting an enquiry, you acknowledge that you have read and understood this policy. Questions may be directed to [email protected].

2. Data We Collect

We collect personal information only when it is provided directly by you through our website enquiry form or in the course of programme registration. This may include:

• Full name
• Email address
• Phone number (optional)
• Your message or enquiry text
• Programme enrolment details (programme selected, session dates)

We also collect non-personal technical data through cookies and analytics tools, such as pages visited, browser type, and session duration. This data does not identify you personally. See our Cookie Policy for full details.

3. How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your enquiry about our programmes
• To process programme enrolment and manage your attendance records
• To send programme-related communications (session reminders, material dispatch)
• To maintain our administrative records in accordance with applicable Malaysian law
• To improve our website and programme offerings based on usage patterns

We do not use your personal information for targeted advertising. We do not sell your data to third parties.

Legal basis for processing: We process your personal data on the basis of your consent (provided when you submit the enquiry form), the performance of a contract (when you enrol in a programme), and our legitimate interest in administering our business. We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

4. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

• Service providers: We may use trusted third-party services for email delivery, website hosting, or analytics. These providers are bound by contractual obligations to process your data only as directed by us.
• Legal requirements: We may disclose information where required by Malaysian law or a valid legal order.

We do not transfer personal data internationally beyond what is incidental to standard web hosting operations.

5. Data Retention

We retain personal data for as long as is necessary for the purposes described in this policy:

• Enquiry records: up to 12 months from the date of submission
• Programme enrolment records: up to 3 years from the programme end date, for administrative and legal purposes
• Analytics data: aggregated and anonymised, retained indefinitely in non-personal form

After these periods, personal data is securely deleted or anonymised.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• HTTPS encryption for all website data in transit
• Access controls limiting who within Marigold House can access personal records
• Secure storage practices for programme enrolment records

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and the relevant authority as required by Malaysian law.

7. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. You can manage your cookie preferences through the cookie banner displayed on your first visit or via your browser settings. For full details, please see our Cookie Policy.

8. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may request correction of inaccurate or incomplete data.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.
• Right to limit processing: In certain circumstances, you may request that we limit how we use your data.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days. We may need to verify your identity before fulfilling a request.

If you believe we have not handled your data appropriately, you may submit a complaint to the Department of Personal Data Protection Malaysia (JPDP) at pdp.gov.my.

9. Third-Party Links

Our website may contain links to external sites (for example, payment processors or reference resources). Marigold House is not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting personal information.

10. Minors

Our programmes are designed for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has submitted personal data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review the policy periodically. Continued use of our website or services following any update constitutes acceptance of the revised policy.

12. Contact

If you have questions about this policy or how we handle your data, please contact us:

• Email: [email protected]
• Post: Marigold House, Jalan Gasing 34, 46000 Petaling Jaya, Selangor, Malaysia
• Phone: +60 3 7956 4283